Service and contact
Claiming costs of care
Do you wish to claim the care costs that you have incurred?
Brochures and forms
View the ZEM policy conditions, regulations, reimbursement overviews and forms
Excess and personal contribution
What is the excess and personal contribution? And what costs are subject to excess?
Arranging your insurance online
View and change your insurance details via your personal portal
Insurance card
Here your find information about the Dutch health insurance card and the European Health Insurance Card (EHIC)
Cross-border care
Information about reimbursements. And forms for medical care abroad or in the home country of employees.
Care advise and mediation
The Care Advice & Mediation Team is there to provide assistance. All team members are care experts and have extensive experience in the healthcare sector.
Applying for permission for care
With some types of care, your care provider will first have to apply for permission (authorisation) from ZEM.
Pregnancy and childbirth
Read about how pregnancy and childbirth care is arranged in the Netherlands.
Contact details
Send us an email
Or call us at 071 - 582 57 77. We will respond on working days between 9:00 and 16:30.